Just
in case you have ever wondered why we have all the Disney memorabilia around
the office there is a reason. In 1968
when I was an undergraduate at UC Irvine, I needed a part time job to
supplement my scholarships, grants and student loans so I went to Disneyland to
get a job. I was hired in the food
services department and as a casual seasonal employee (Christmas, Easter, grad
nights and summer) and eventually a permanent part time employee through 1972,
when I was married to my wife Karen, and it was between my freshman and
sophomore years at UCLA dental school when I started working as a dishwasher
and moved up to line cook after the first summer and eventually to lead chef
for the Tahitian Terrace restaurant (between the Tiki Room and the Jungle Cruise
ride now known as Aladdin’s Oasis). When
I was working weekends as a part time employee I worked at the Plaza Pavilion
on Main Street and Club 33 the private club above Pirates of the Caribbean in
New Orleans Square. During the winter
months I would go in on Friday after classes and work 10 hours and then work 12
to 14 hours on Saturday and Sunday to pick up as many hours as I could. I learned to work very hard and to be
efficient, but most importantly I learned the Disney concepts of “host” and
“guest.” The concept is to treat both
parties with respect and gratitude. If
you want to see a contemporary representation of that, watch the Disney film,
“Saving Mr. Banks” with Tom Hanks as Walt Disney. That time frame is the time
that I worked for Disney and I believe that it accurately betrays the Disney
concept of how the “hosts” respect the needs of the “guest” P.L. Travers, no
matter how she harasses them. Although I
never did meet Walt Disney as he passed away in 1964, I count his brother Roy
as one of my friends. In fact we watched
the Armstrong Moon landing together on a 12 inch black and white TV set at
“Station 13” at the Terrace. Needless to
say it is difficult to “outgrow” these types of experiences and training. Thus I have been a Disneyoholic since then,
as can be easily proven with my over 40 Mickey Mouse watches. But what does this have to do with dentistry
and our office? Well I have utilized
these Disney concepts in my practice with all of my staff (hosts) and patients
(guests) trying to do the best that I could do for every one every day. In the end you will have to forgive me for
all the Disney stuff that I have around the office, but that is me.
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